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Home >> L.A. Metro Multidisciplinary Team for Consultation on Elders at Risk >> Health Facilities Inspection Division
 

Health Facilities Inspection Division
Los Angeles County Department of Health Services
Nursing Home Licensing
MDT Member

"The mission of Health Facilities Inspection Division is to promote the highest quality of care provided to patients in health facilities and other settings throughout the County of Los Angeles."

Authority

The County of Los Angeles Department of Health Services, Health Facilities Inspection Division has the authority and responsibility for the licensing and certification of health facilities and ancillary health services.

The fulfillment of this responsibility requires inspections of health care facilities and providers in order to evaluate compliance. 

It also requires written reports, which document the division's findings and may serve as the basis for further legal action.

The Division also responds to citizen complaints regarding health facilities or providers.  

How State Health Workers Protect You

These employees are called "surveyors" or "evaluators". They conduct routine inspections or "surveys" and investigate complaints. They also make follow-up visits to assure that problems which have been identified are corrected.

If problems with care are found, surveyors will notify the nursing home and require the problems to be corrected. Surveyors may also visit a home in response to a specific complaint. Complaint investigations may take from a few hours to several days. You can easily identify state surveyors visiting a home because they will be wearing identification badges clearly marked "Department of Health Services".

Surveyors use many methods to evaluate the quality of care patients/residents are receiving. Surveyors also select several residents to talk with in depth to learn about the care and services residents are receiving in the nursing home. Even if you are not selected to be interviewed either alone or in a group, you may talk to surveyors at any time if you have information your would like to share with them.

You have the right to know the outcome of surveys and complaint investigations. The nursing home is required to post for public view the result of its most recent survey.

You can also use the internet to see the result of nursing homes surveys nationwide.

Citations, Deficiencies and Complaints

Citations, deficiencies and complaints become part of the facility's record. How to access these records is described in our Nursing Homes Web page.

Citation Levels:

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Class "AA" violations are violations that meet the criteria for a class "A" violation and that the state department determines to have a direct proximate cause of death of patient or resident of a long-term health care facility. A class "AA" citation is subject to a civil penalty.

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Class "A" violations are violations which the state department determines present either 
(1) imminent danger that death or serious harm to the patient or resident of a long-term health care facility would result therefrom,
(2) substantial probability that death or serious physical harm to patient or resident of a long-term health care facility would result therefrom.
A physical condition or one or more practices, means, methods, or operations in use in a long-term health care facility may constitute a class "A" violation. The condition or practice constituting a class "A" violation shall be abated or eliminated immediately, unless a fixed period of time, as determined by the state department, is required for correction. A class "A" citation is subject to a civil penalty.

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Class "B" violations are violations that the state department determines have a direct or immediate relationship to the health, safety, or security of long-term health care facility patients or residents, other than a "AA" or "A" violations. Unless otherwise determined by the state department to be class "a", any violation of a patient's rights as set forth in the California Administrative Code, that is determined by the state department to cause or under circumstances likely to cause significant humiliation, indignity, anxiety, or other emotional trauma to the patient is a class "B" violation. A class "B" citation is subject to a civil penalty.

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Willful Material Omission (WMO) is the willful failure to record any untoward event which has affected the health, safety or security of a patient or resident and which was omitted with the knowledge that the records were false. A WMO can be issued with a penalty assessment.

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Willful Material Falsification (WMF) is the willful entry in the health record pertaining to the administration of medications, treatments ordered, services for the prevention of decubitus ulcers, vital signs, or intake and output of fluids, which was made with knowledge that the record is false. WMF violations are subject to a civil penalty.

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Retaliation/Discrimination: The law prohibits a licensee from retaliating or discriminating against a patient or resident or employee as the result of a grievance, complaint or as a result or cooperation in an investigation. The law provides for a civil penalty for a violation.

bulletSpecific complaints are investigated. Investigators may also visit a home is response to a specific complaint.

How to contact the Department of Health Services, Licensing and Certification Program

Tel: (800) 228-1019 or (323) 837-1005

In Los Angeles County, the Health Facilities Inspection Division has five Districts:

CENTRAL DISTRICT
NORTH DISTRICT
WEST DISTRICT
SAN GABRIEL DISTRICT
EAST DISTRICT

CENTRAL DISTRICT

5555 Ferguson Drive, Suite 320
Commerce, CA 90022

Tel: (323) 869-8522.

Eagle Rock
Highland Park
Glendale
Pasadena
South Pasadena
Lincoln Heights
East Los Angeles
Los Angeles (L.A. MDT Area)

NORTH DISTRICT

15643 Sherman Way, Suite 200
Van Nuys, CA 91406
Tel: (818) 901-4375

Antelope Valley
Burbank
Calabasas
Canoga Park
Chatsworth
West Valley
Encino
Glendale
Granada Hills
La Caņada
La Cescenta
Lakeview Terrace
Lancaster
Mission Hills
Montrose
Newhall
North Hollywood
Northridge
Pacoima
Panorama City
Palmdale
Quartz Hill
Reseda
Saugus
San Fernando
Sepulveda
Sherman Oaks
Studio City
Sunland
Sun Valley
Sylmar
Tarzana
Toluca Lake
Topanga
Van Nuys
Verdugo City
Verdugo Hills
West Lake Village
West Valley
Woodland Hills
Tujunga
Valencia
Los Angeles

WEST DISTRICT OFFICE

6053 Bristol Parkway, 1st Floor
Culver City, CA  90230
(310) 665-8400

Baldwin Hills
Bel Air
Beverly Hills
Carson
Culver City
Dominguez
El Segundo
Exposition Park
Gardena
Harbor City
Hawthorne
Hollywood (L.A. Metro Area)
Lomita
Malibu
Marina del Rey
Pacific Palisades
Palos Verdes
Redondo Beach
San Pedro
Santa Monica
South District
Southwest District
Torrance
Venice
Vernon
West L.A.
Wilmington
Playa del Rey
Westwood
West Hollywood
Los Angeles

SAN GABRIEL DISTRICT OFFICE

5050 Commerce Drive, Suite 102
Baldwin Park, CA  91706
(626) 430-5600

Alhambra
Arcadia
Altadena
Azusa
Baldwin Park
Claremont
Commerce
Covina
Diamond Bar
Duarte
El Monte
Glendora
Hacienda Heights
La Mirada
La Puente
La Verne
Monrovia
Monterey Park
Industry
Pasadena
Pomona
Rosemead
San Dimas
San Gabriel
Sierra Madre
South El Monte
Temple City
Walnut
West Covina
Los Angeles

EAST DISTRICT OFFICE

5555 Ferguson Drive, Suite 320
Commerce, CA  90022
(323) 869-8510

Artesia
Bell
Bellflower
Bell Gardens
Cerritos
Compton
Downey
Hawaiian Gardens
Huntington Park
Lakewood
La Mirada
Long Beach
Los Angeles
Lynwood
Maywood
Montebello
Norwalk
Paramount
Pico Rivera
Santa Fe Springs
Signal Hills
South Gate
Whittier
Watts 
 

Inside This Page

Authority
How State Health Workers
  protect you
Citations, deficiencies &
  complaints
How to contact the
  Department of Health
  Services Licensing and
  Certification Program

Useful Links

California Department of
  Health Services Web Site
  Licensing & Certification
How to use the Internet
  to find and check a
  nursing home
A nursing home resident's
 
rights in California
How to solve a problem
  with a nursing home
Bedsores

Related Stories

Use the Internet to check
  a nursing home's record
Criminal elder abuse in
  California - Penal Code
  Section 368
ABCNEWS.com report:
  Elderly abused at 1 in 3
  nursing homes according
  to a Congressional Report
Nursing staff
  requirements & quality
  of nursing home care
  2001 CA Report
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This site was first published in April, 2001.

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