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Home >> Specialized Senior Services >> Ombudsman

Long Term Care Ombudsman
WISE Senior Services

The Long Term Care OMBUDSMAN Program is a free and confidential service that maintains and improves the quality of life for residents in long-term care facilities.

An OMBUDSMAN is an individual who is trained and State-certified to objectively investigate and resolve problems of residents in long-term care facilities.

Bullet Role of the Long-Term Care OMBUDSMAN

Ombudsmen actively work to protect the rights and dignity of residents in long-term care facilities, and adult day health care centers.

Ombudsmen provide an ongoing presence in facilities to promote the highest quality of life and care on behalf of the resident.

Ombudsmen investigate complaints made by, or on behalf of long-term care residents and advocate on behalf of the resident.

Ombudsmen investigate reports of elder abuse that occur in long-term care facilities or adult day health care centers and report such cases to licensing entities and law enforcement agencies. Up arrow to top of page

The OMBUDSMAN Program helps:

Residents in nursing homes
Residents of board and care facilities
Residents of adult day health care centers
Members of the resident's family
Staff members of long-term care facilities
Government and private agencies Up arrow to top of page

The OMBUDSMAN Program can help resolve your problems and concerns about:

Elder abuse and neglect
Resident's rights
Quality of care
Appropriate placement
Transfer and discharge including assistance with appeals
Dietary concerns
Medical care, therapy, and rehabilitation
Medicare and MediCal benefit issues
Durable Power of Attorney for Health Care Up arrow to top of page

Training is offered to become a State-certified OMBUDSMAN Volunteer

Bullet The Ombudsman can be contacted at:

Long-Term Care Ombudsman
WISE Senior Services
1527 Fourth Street
Santa Monica, CA 90401

To contact an Ombudsman:

Email ombudsman@wiseseniors.org

Or, call the hotline at (800) 334-WISE (9473)
Monday - Friday, 8:00 a.m. - 5:00 p.m.

If you have an after-hours crisis, please call the State of California Crisis Line: 
(800) 231-4024

Information about local Ombudsman offices in Los Angeles County is also available on the WISE Senior Services website.

This page was last updated on 09/08/2004 .   Up arrow to top of page


Inside This Page

bullet Role of the Long-Term
  Care Ombudsman
How to contact the
  Ombudsman in
  Los Angeles

Useful Links

bullet WISE Senior Services
  Ombudsman in
  Los Angeles County
Ombudsman Program
  in California
Police in Los Angeles
Nursing home licensing 
Board & Care licensing

Related Stories

bullet Using the Internet to find
  and check a Nursing Home



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We hope you have found this Public Service Web Site to be helpful. Please verify the accuracy of any information or advice you find when using this site. Do not hesitate to
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This site was first published in April, 2001.

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